The Periva Wallet is where funds from your store sales, Shareables, store credits, refunds, rewards, and gift cards appear. 

Payouts 
Payouts from all sales and rentals are automatically added to the Seller’s Wallet 3 calendar days after the order is deemed complete. This is to ensure that enough time is available for everyone involved to bring up any issues that may affect the payout. 

An order from a Creator, Refillery and Brand is deemed complete when the seller or the driver marks it delivered / picked up. 

A Shareables order is marked complete after the item’s owner marks it received.  

Periva Wallet 
Once there are funds in the Periva Wallet, you can use them to:
- Shop for anything on Periva 
- Contribute to various local, national and international projects and organizations focussed on environmental sustainability 
- Tip anyone within the Periva community who has served you well
- Send a Periva Gift Card to a friend 
- Withdraw funds
- Add more funds to your Wallet

Shop
When you Shop on the Periva app, funds in your Periva Wallet are automatically applied towards your purchases first. Remaining amount, if any, is charged to the credit card on file. 

For example, if you have $25 in your Periva Wallet and you are purchasing items worth $50, the $25 will be used up and $25 will be charged to your credit card for the purchase. 


No card no card fee! 
The card payment fee (part of the Periva fee schedule for sellers) does not apply to orders that are paid via funds already in the Periva Wallet. This encourages the Periva community to do business with each other, without a critical portion of the money going to financial institutions. 

To receive and share these benefits within our community, users can add funds into their Periva Wallet via ACH, Wire Transfer or another no/low fee electronic money transfer services. Please message us via the app (Account > Messages > Periva Support) or email us at support@periva.com with your preferred method and we will send you the details. Note: Net funds added to your Periva Wallet will be after any fees incurred to receive the funds. 


Contribute
You can send funds in your Periva Wallet to local, national and international causes involved in meaningful work in environmental sustainability. 

Simply select a project, enter the amount and send. If you enter an amount greater than the funds available in your Wallet, your credit card will be charged for the additional funds. If you don't have a credit card on file, you will be prompted to enter one. 

Projects can be filtered by local, national and international. 

Periva will retain 10% of all proceeds to pay for administrative and processing costs. 

Funds will be disbursed to the organizations at the end of each quarter. 

An email confirming your Contribution will be sent to you with details. In case your Contribution is to a non-profit, the email will include their Federal Tax ID number. You can use it for tax purposes. 

We appreciate your generosity in advance! 

You can suggest a cause to be included in the list of contribution recipients by messaging or emailing Periva Support at support@periva.com with details, including: Project name, description, geographic area, website, email address, legal status, and Fed tax ID number. 

Tip 
If you had a great experience with an order on Periva, then we’d encourage you to send the Creator / Refillery / Brand and/or the Delivery Driver a tip! 

Simply enter the amount and press Send. Then please send a quick message to Periva Support (Account > Messages) indicating who all the tip is meant for, and we’ll make sure it gets to them. 

If you enter an amount greater than the funds available in your Wallet, your credit card will be charged for the additional funds. If you don't have a credit card on file, you will be prompted to enter one.

The ability to select specific people who have served you and send them a tip is coming soon. Thank you for your kind consideration to support sustainability! 

Send a Gift Card
Give a Gift Card of sustainability to your friends and family!

An email will be sent notifying the recipient, and the amount will be available in their Periva Wallet when they create an account using the email address you enter.

If the amount you enter is more than the funds in the Wallet, your credit card will be automatically charged. If you don’t have a credit card on file, you will be asked to enter one. 

Withdraw
To withdraw funds, select payment service (Paypal or Venmo), enter amount and tap Send.

There must be over $25 in your Periva Wallet to initiate a withdrawal. 

Funds may take 2-3 business days to reach your account. No service fee will be charged.

More ways of withdrawing money, including ACH, are coming soon. 

For specific questions you cannot find answers to in these Guides, please message us: Account > Messages > Periva Support, or email us at: support@periva.com