Sellers (Creators, Sharers, Brands, Refilleries) and their Customers are encouraged to message each other from within the Periva app to communicate, coordinate and resolve any issues. 

Sellers can start a message from Account > Seller dashboard > Operations > Prepare > Select date > find order and tap message. 

Customers can start a message to a Sharer from Account > My Orders > find order and tap message, or by scanning the Periva Tag on the item and tapping Message the owner. Once started, all message strings can be found here: Account > Messages. 

Messaging outside of the Periva messaging system is highly discouraged because it does not provide all the information needed for effective resolution of issues.

For specific questions you cannot find answers to in these Guides, please message us: Account > Messages > Periva Support, or email us at: support@periva.com